Ambient Media NEW NEW

What do you see on this image?

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Coffee, yes.

McDonnald`s, yes.

A lantern? Maybe, yes!

The word Ambient is equivalent to atmosphere or surrounding, so an item that already exists (a lantern) in the environment is used for advertisement with additional items, like the plastic cup and the pot.

An McDonnald`s employee standing in the big cup selling coffee could be more gainful.  Unfortunately this king of selling does not belong to the company`s strategy, but it could be a new way to pierce the market.

This new form of Out-of-Home-Media is used to catch the attention of the mobile population who`s age is from 14 years to 45 years. Ambient Media is eye-catching because it is a new way that is used too rarely and because it changes the environment you are used to for example when you take your daily walk to school or work.

Some good examples you can see below, all (included the one above) taken from http://blog.edelundfein.com/ambient-marketing-10-best-practice-beispiele/227 :

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People are standing in an oven and are a part of the advertisement.

It is a funny picture for bus passengers and for car drivers passing this bus stop.

The only thing that is in my opinion not successfully implemented is the non-descript brand of the advertisement. It is a pity for this company, the brand name the girl is looking at should be much bigger. She cannot see the whole advertisement, because she is a small part of it. For the bus passengers passing the bus stop the company logo too small to see, so they only see the girl in the oven.

This advertisement is made for people who are on the way back home after a long workday, it supports the feeling of being hungry. Because of its lights on the top evening is the best time to notice the big oven. It would be nice, if the burger store making this ad would be closed to the bus stop. An additional way direction to the store would bring more success.

Have you ever seen Ambient Media in your environment?

Often this type of advertisement induces the Word-of-Mouth (WoM) effect. The surprised target group shares the crazy advertisement with friends.

Another successful example you can watch in the following video, just follow the web page below until you see the video http://www.fachverband-ambientmedia.de/download/bildervideos/ . This is an Advertisement for the Blu-ray edition of Jurassic Park which is integrated in a convenient surrounding a lift, what offers the surprise effect when the door is opening. Also the Hotel “Das Hollywood Media Hotel” in Berlin, Germany is a very smart choice for a movie advertisement, because a high percentage of the guests, staying in a Hotel named Hollywood are interested in movies. This Ambient Media is the winner of the FAMous Award 2011.

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A funny advertisement for spaghetti but again here you cannot really see the brand`s name. People have to stand far away to see the whole ad, so the brand name has to be much bigger. Otherwise it is an ad for the product type spaghetti. Making such advertisement is a waste of money and an advantage for the competitors selling spaghetti as well. The target group are young adults. The reason for this is the meal does not look very luxury; it may be more affordable for young persons not having so much money.

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This Ambient Media is a nice idea, because eating and cleaning the teeth are things that belong together. I am not sure if I would like to have such a surprise when I am biting into the ice cream. It could hurt, if you do not know about the brush inside.

The reminder with Colgate advertisement is a healthy idea, if you will not be hurt by the wood brush.

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Here the target group is clear, these are men. Men in the age from 14 years to 45 years, the potential group that is playing Playstation. This is an advertisement for the PS2. A nice idea, men would try to catch the buttons and have fun.

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A creative idea. But not up to date anymore, because it is too circuitous to put your hand into the bow. The most people would touch the bow with their fingers. The target group are men, because it is a male wrist watch.

I think many people would oversee this. In a bus you usually look outside for example at the oven Ambient Media. Maybe this type of Ambient Media would be more successful in other countries where people use the bow. I have seen the use of the bow in Russia much more than in other areas. The buses there are more crowded than in Ireland and people have to use bows.

This advertisement type is effective when it is used to make a brand name more famous. Because the Ambient Media is often big and often easy constructed it should not be used to spread details about a product. Just for marking the brand.

All in all this type of Media has a high level of Innovation, because you always have to look at the conditions that are already given and develop some think new out of this.

Ambient Media is an innovative opportunity to attract attention and to differ from competitors.

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Pelikan`s new campaign

Pelikan surprises again with an innovative marketing campaign especially for kids.[1]

The official homepage offers a lot of different games for children. You can discover your future and try to be a pop star (link: http://www.pelikan.com/kids/Pulsar/en_EU.CMS.displayCMS.345./pop-star) or a football star (link: http://www.pelikan.com/kids/Pulsar/en_EU.CMS.displayCMS.347./football-player).

A big variety of coloring templates (link: http://www.pelikan.com/kids/Pulsar/en_EU.Core.displayCore.363./coloring-templates) for free download is provided, of course with highly visible Pelikan advertisement on it.

The main menu offered for the kids has six choices. One of them is different; its name is “Products”. The button “Products” is hidden between the games. It is not really hidden, but it has the same design like the five games opportunities. The fact that the children see a pen and think automatically about drawing online make them want to try it. So the child is going to click it anyway to discover if there might be more games.

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What about business ethics?

In Germany you are not allowed to invite children directly to buy something. Pelikan does it indirectly like nearly every advertisement for children`s products.

It is an efficient way to consolidate the brand in the children`s minds and this is often arguable.

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Good Deal

The 10 most liked apps in the world are:

  1. Google Maps
  2. Facebook
  3. YouTube
  4. Google+
  5. Twitter
  6. Skype
  7. Facebook Messenger
  8. WhatsApp
  9. Instagram
  10. Ovi Maps[1]

Some of them cost money. But what if you bought it and using it you are disappointed about the application?

A month ago I bought the official VISA Finder App for Android. I played €1,99. The app should find ATMs positioned closed to me which are fee free for getting cash with a VISA card. The map shows always so many ATMs but in average there were only two of the three shown ATMs available for me. So I am really disappointed.  Paying for this app I expect the latest information about available ATMs.

Did you know that you can just return the app like every usual item and get your money back? In Ireland you have 28 days to return an item and get your money back, this is defined in the consumer rights. In Germany you have 14 days per law to return the app. Now it gets difficult, because you have to pay attention what is the provider`s country and valid law you bought your app from.

This link is in my opinion very helpful for return an ITunes App for the first time: http://www.labnol.org/software/itunes-app-store-refunds/.

Return an app opens new opportunity to use an app just for 14 or 28 days for example during your holidays. It seems to be a good deal for game apps. You buy a game enjoy it 28 days and return it.

The app providers are not amused about this fact. In the last years there was not any big movement for return the apps. It is nice to know, just in case and it is legally and seems to be a good deal for consumers.

Unfortunately I could not return the VISA Finder, because I have been already over the days.

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Toilet Paper Please

What is the best way to lose the company`s image?

Social networking can be very useful regarding marketing issues but it can be deadly as well for the companies who cannot handle it.

A good example is provided by the German national rail transport company Deutsche Bahn AG (link to DB AG homepage: http://www.bahn.com/i/view/DEU/en/index.shtml).

The BD toilet paper emergency call on Twitter is a unique story happened in Germany. It shows us that such an official website in social networks do not run successful without professional customer service.

In May 2012 a Twitter member named gedankenloser (in English it means thoughtless guy) twittered on the official BD Twitter site[1]:

“Dear @db_bahn, on the IC2372 [train number] from Gö [Göttingen, Germany] to Hannover [Germany] I runned out of toilet paper in the front part of the train. Could you organize some toilet paper for me?”

DB_Bahn [some seconds later]: “No, unfortunately I cannot organize it for you. Please ask the responsible train team.”

gedankenloser: “ Dear @DB_Bahn I am sitting on the toilet now. I cannot stand up and walk through the train? I have time only until we arrive in Hannover!”

DB_Bahn: “@gedankenloser I am sorry for you. I do not have the possibility to contact the train team.”

gedankenloser: “Dear @DB_Bahn now I have used your train magazine, is it possible to flush it down the toilet or is the toilet technic not able to handle it?”

DB_Bahn@: “@gedankenlser I really understand your invidious situation but you should not have used the magazine for this.”

gedankenloser: “Dear @DB_Bahn it was not nice, but I have been in a invidious situation, please have an understanding for it. Do you have some advices for the next time?”

DB_Bahn: “@gedankenloser if you have often unplanned action of the bowels it is recomendet to have always some toilet paper with you just in case.”

gedankenloser: “Dear @DB_Bahn I will follow your advice. Thank you for your understanding and have an accident free weekend.”

DB_Bahn: “@gedankenloser Thank you, I wish the same for you!”

 

So what do you think about the DB person`s way to handle the situation?

O.K. the answer from one of the 13 responsible DB employees came quick and the DB person demonstrated some humor …but … what does this mean “…you should not have used the magazine for this…” or the helpful advice to carry always some toilet paper with you? It is not a professional way to speak with a consumer. The conversation is strange and the DB was apparently not prepared for a Philosophy student John H. (22) who later told the German newspaper “BILD” that he did only a joke and that he was not in such invidious situation.

Anyway for what do the companies have a twitter site? In the 21st century it should not be a mission impossible to contact the train team and to organize some toilet paper.

Many companies are not aware about the fact that social networking needs so much care and much responsibility.

The official DB Facebook site (https://www.facebook.com/dbbahn ) is brimming with comments written by annoyed passengers.

BD exists since the year 1994 and declares to transport 2.7604 billion[2] passengers annually. If we throw a glance at the hard facts that DB`s Facebook page is existing since October the 5th 2010 and have only 272.602 likes[3] concurrent 6,419 people are speaking about BD on Facebook, we assert that:

0.003 % like DB

0.00008 % speak about DB

11 likes per hour [4]

Only 0.003 % of regular users like DB on Facebook, what is really exasperatingly for a company providing transport services. Only 0.00008% passengers, who were transported in the last three years since BD exists on Facebook speak about the company BUT do not forget that the most of the conversations deal about complaints that have a destructive character and are about permanent delays and bad service. A mystery to me is the impressive sum of 11 likes per hour. Who are these people pressing the blue button and what are their stories?

Not caring accurately about the company`s online presence is definitely a good way to lose the company`s image. DB you know it!


[3] Stand: 13:41pm October 21st 2013

[4] Calculation is given in the attachment

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